Sr. Practice Manager

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The University of Miami Health System, "UHealth", Department of Pediatrics has an exciting opportunity for a Full-Time Senior Practice Manager to work in Miami.

The Senior Practice Manager directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational. Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments. Core Responsibilities:

• Manages and coordinates the activities of office and clinic personnel.
• Approves time and attendance documents.
• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.
• Maintains and adjusts job descriptions for department staff.
• Sets goals and objectives for support staff and evaluates their performance.
• Trains or facilitates the training of personnel within the assigned division(s).
• Participates in customer service and leadership training.
• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.
• Develops and implements an inventory control system for supplies and materials required by the practice.
• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

• Collaborates w/ centralized department leadership, in conjunction with the Division Chief, on day-to-day operations of the Pediatric Hematology/Oncology program within the Department of Pediatrics.
• Monitors approved budget for the division and responds to requests from leadership, including the Director of Finance, for information related to budget variances.
• Maintain and implement policies and procedures specific to the Pediatric Hematology/Oncology program which are consistent with the Department and University rules and compliant with state, federal; and professional regulations as well as standard policies and procedures.
• Perform a limited role as administrative liaison between the division, the department, other University Departments and Centers, UMMG and outside agencies and organizations including Alex's Place at the Sylvester Comprehensive Cancer Center.
• Implement the clinical operations plans in conjunction with the Division Chief and Senior Administrative Officer, which reflect the strategic initiatives and departmental long-term plans for the Department and School.
• Monitor management reports tracking division activities including productivity, revenue/expenses and other survey benchmarks.
• Review reports related to division charges and collections, physician work RVU's, other reports that may be requested by the Division Chief.
• Responsible for the management, supervision, performance evaluation and overall professional growth and coordination of activities for support staff including Office Manager and Clinical Business Operations Representative.
• Establish work schedules and assignments for staff including remote v. in-person arrangements within the division.
• Supervise routine office activity, including telephone answering, completing personnel events, forms, expense vouchers, requisitions, travel for faculty and staff, physicians' schedules and proper coverage for absent support staff during vacations and leaves.
• Coordinates facilities and equipment maintenance and upgrades as necessary.
• Keep and maintain inventory of office machines and equipment including beepers, mobile phones and licenses
• Will work with Departmental leadership on special projects to streamline ambulatory clinical operations.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS:

• Bachelor's degree in relevant field, Master's preferred
• Minimum 5 years of relevant experience required
• Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
• Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
• Financial Oversight: Knowledge of financial operations and management.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status: Full time

Employee Type: Staff

Pay Grade: H11