Nordic Speaking Customer Service for Government & Public Sector industry

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment is at the forefront of connecting candidates with exciting job opportunities across various industries while enabling them to work in their native language abroad. We are currently seeking a Nordic Speaking Customer Service representative in the Government & Public Sector industry. This role is integral to delivering exceptional service and support to citizens and stakeholders. As part of this position, you will engage in resolving inquiries, providing information about government services, and ensuring high levels of customer satisfaction. Our agency specializes in various sectors, including social media, gaming, healthcare, retail, travel, automotive, financial, insurance, energy, and telecommunications, ensuring a comprehensive understanding of industry standards and client needs. Our detailed recruitment process focuses on matching exceptional talents with the right employers, thus facilitating a smooth transition for candidates into their dream jobs. Join us in our mission to connect skilled individuals with meaningful career advancements while contributing to the effectiveness of public services in the Nordic region. If you're ready to make an impact, we'd love to hear from you!

Responsibilities

• Provide high-quality customer service to citizens and clients in the Nordic languages.
• Handle inquiries, complaints, and feedback from users regarding government services.
• Assist in the resolution of issues and provide accurate information promptly.
• Maintain a deep understanding of government programs and services to effectively assist users.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with other departments to ensure service excellence and effective problem resolution.
• Participate in training and continuous development to enhance service delivery standards.