Inside Sales Representative - Inbound

Job Description

About USS :

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview :

The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. sales. This position has a clear understanding of the entire USS sales process and the rules of engagement for having meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales. The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.

Responsibilities :

• Proactively engage customers to meet their needs with the appropriate products and services
• Utilize strategic sales skills to close the sale on the initial call with the customer
• Coordinate with various departments to ensure customer requests are handled appropriately and timely
• Maintain comprehensive knowledge of all USS products and services
• Research the customers business and proactively identify their potential challenges and opportunities
• Educate the customer on all USS products and services and emphasize product differences and their combined benefits
• Seamlessly recommend additional items tailored to the customers business model and buying patterns
• Overcome price objections by speaking to USS value and high-quality service specifics
• Proactively seek to understand the customer needs and business model
• Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
• Anticipate and identify future opportunities to serve the customer
• Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
• Effectively utilize USS systems and follow established SOPs
• Stay up to date on system and procedural changes
• Participate in ongoing performance and process improvement
• Perform other duties as required

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications : QUALIFICATIONS

EDUCATION

Min / Preferred                                     Education Level                                    Description

Minimum                                              High School or GED                               or equivalent combination of education and experience

EXPERIENCE

Minimum Years of Experience            Maximum Years of Experience             Comments

3                                                                                                                      Sales experience required

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

Physical Requirements :

PHYSICAL REQUIREMENTS

Demand                                                                                              Frequency

Sit while answering phones or reply to emails                                         Constant

Use hands and fingers to handle, control or feel objects tools or controls   Frequent

Repeat the same movements when entering data                                    Frequent

See details of objects that are less than a few feet away                          Constant

Speak clearly so listeners can understand                                               Constant

Understand the speech of another person                                               Constant

Focus on one source of sound and ignore others                                      Frequent

Hear sounds and recognize the difference between them                          Frequent

See differences between colors, shades and brightness                            Frequent

Benefit Summary :

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits :

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range : $17.13 – $25.67 / hour Pay Transparency Statement : At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement :

Some positions may require secure site access and / or domestic air travel. All candidates for positions which require secure site access and / or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to : race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.