Inside Sales Representative / Customer Service

Job Description

Job Description

Customer Service / Inside Sales

C ompany Overview

Berendsen Fluid Power is one of North America’s largest distributors of hydraulic and pneumatic products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with 42 locations across the US and Canada. Berendsen associates enjoy excellent starting pay, comprehensive health benefits, work / life balance, performance incentives, advancement opportunities, and much more.

We are seeking a Customer Service / Inside Sales Representative for our Auburn, WA location. Ideal candidate should have previous experience in a Customer Service or Inside Sales role with a background in or general understanding of supply chain and distribution.

Duties and Essential Job Functions

• Respond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon request
• Enter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfaction
• Follow up with customers on outstanding quotes
• Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers
• Proactively communicate all changes that may impact customers or internal teams
• Interact effectively with customers to develop a personal awareness of their needs
• Work in a professional manner to resolve customers’ problems and issues, using all available resources
• Adhere to pricing policies as established by sales management to include freight recovery, using sell matrices, and contracts as applicable
• Communicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information
• Inform all customers and prospects of established terms and conditions of sale
• Assure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation
• Schedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessary
• Meet or exceed company forecasts and targets
• Assist with shipping and receiving activities as may be necessary for location
• Maintain digital files including customer purchase orders, RFQs, applications documents, etc
• Other duties as assigned by management

Qualifications

Why Berendsen?

Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training, and experience of our employees that will enable us to move ahead. In return for your hard work, we provide the following :