Patient Accounts Representative (Hybrid)

Patient Accounts Representative II - Tiffany Springs (Hybrid Work Schedule)

If you want to work where the action is, University Health (UH) is the place for you. Known as "Kansas City's Essential Hospital," UH is the safety net healthcare system for Jackson County / Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses :

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children's Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we're a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women's services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH's beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women's care clinics.

UH Lakewood Medical Center is located between Kansas City and Lee's Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

UH Behavioral Health is the KC metro area's largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City's vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job Description

Directly responsible for daily billing of insurance claims and collection activity on outstanding payor accounts and self-pay encounters to manage account receivables. This position is accountable for monitoring and reconciling accounts with appropriate workflow processes to ensure accurate account resolution. Has thorough knowledge of third-party carriers; government payors, special programs; and University Health Financial Assistance program. Meets quality measures set forth by regulatory compliance standards, Federal Regulations, and department protocols.

Uses a variety of electronic systems in the course of this work and displays high customer service standards. Requires independent and critical thinking skills.

Minimum Requirements

• Associate's degree or equivalent in combination of experience and education
• Two three years' experience in a hospital setting, physician's office, or insurance billing environment
• Experience in commercial insurance, Medicare, and Medicaid reimbursement
• Must have computer literacy and math aptitude, and the ability to use 10-key calculator, computer key board and basic software applications, including Excel, Word and Outlook.
• Requires extensive knowledge of third party billing procedures acts as a day-to-day subject matter expert in their particular area of expertise.
• Experience with 837i and HIPAA transaction sets such as ICD / CPT / HCPC coding, revenue codes, ICD-10 and knowledge of medical terminology.
• Good oral and written communication skills.