Patient Services Associate, Required Bilingual Spanish / Women's Health - Brooklyn

Patient Services Associate, Required Bilingual Spanish / Women's Health - Brooklyn

Administrative / Office Support

Brooklyn, NY

Full-time / Regular

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program.

Position Summary : We have an exciting opportunity to join our team as a Patient Services Associate, Required Bilingual Spanish / Women's Health - Brooklyn. In this role, the successful candidate performs diversified clerical functions in Registration / Information, Appointments, Patient Care modules and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They maintain the security and confidentiality of patient information at all times. This position will be 5 days per week at Sunset Park Women's Health Family Health Center. There is the periodic or occasional need to "float" at other FHC locations if Women's Health has sufficient coverage to spare staff to work at another site with coverage challenges (inverse rotation basis).

Job Responsibilities :

• Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times
• Scheduling functions in accordance with the Scheduling policies including, but not limited to :
• Schedules appointments, including virtual visits, and procedures that do not require / or have already been pre-authorized.
• Occasional or periodic need to be assigned to "float" or work at another FHC location in the network on rotation basis.
• Monitors the daily schedule.
• Refers all inquiries regarding pre-authorizations / certifications to the Senior Patient Service Associate.
• Registration functions in accordance with Registration polices including, but not limited to :
• Responsible for patient check-in and check-out.
• Translation needs & documentation.
• Gathers all patient demographic related data and materials from patients and / or their representatives.
• Verification of Primary Care Provider.
• Verification of Site Indicator.
• Obtains insurance information (ID card, member / group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Web enable all eligible patients for the patient portal.
• Ensure patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc.
• Follow up with patients and / or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scans all necessary documents (insurance cards, lab requisitions, faxed reports, etc) into the intake EMR system.
• Check Out functions in accordance with discharge policies including, but not limited to :
• Create follow up appointments or manual recall in accordance with the providers instructions
• Create appointment for specialty services (including radiology) and ensure referrals are in place.
• Print all necessary documents for patients to take home
• After Visit Summary (AVS)
• Referrals
• Lab / Radiology forms
• Distribute Metro Cards when appropriate and reconciles with their supervisor as requested.
• Financial functions in accordance with Financial policies including, but not limited to :
• Insurance eligibility verification at every visit
• Collect Co-pays, Deductibles, Self-Pay fees according to self-pay rates when applicable
• Determine eligibility for Uninsured patients for other financial programs and assist with application completion
• Perform Cashiering tasks as assigned

Minimum Qualifications : To qualify you must have a HS Diploma Required 2+ years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with office setting Prior customer service experience Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard able to type a minimum of 20 words per minute. Must be able to accurately enter data Willingness to devote the time required completing assigned tasks on schedule.

Preferred Qualifications : Patient Relations experience

Qualified candidates must be able to effectively communicate with all levels of the organization. Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being : physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $47,947.64 - $52,966.90 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses / incentive, differential pay or other forms of compensation or benefits.