Children's Program Case Manager

Job Details

Level

Experienced

Job Location

San Antonio - San Antonio, TX

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$51,500.00 - $67,870.00 Salary

Travel Percentage

Up to 25%

Join our RAICES Team!

Are you ready to join our dedicated team operating on the national frontlines fighting for immigration rights? The ideal candidate shares our vision of a compassionate society where all people have the right to migrate and human rights are guaranteed.

RAICES has many opportunities to contribute, grow, and thrive in a fast-paced environment that values dedication and collaboration.

Starting salary is commensurate with experience.

Who We Are

We are a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost legal services to underserved immigrant children, families, and refugees.

As an organization that combines expertise developed from the daily practice of immigration law with a deep commitment to advocacy, RAICES is unique among immigration organizations.

We provide a holistic approach to immigrants. RAICES not only assists immigrants in navigating through complicated immigration laws, but we also assist immigrants with social needs through case management and providing assistance with housing.

RAICES advocates that justice is an inherent human right that should be awarded to everyone regardless of age, religion, country of origin, sexual orientation, or ability to pay for legal counsel.

What We Do

We defend the rights of immigrants and refugees, empower individuals, families, and communities, and advocate for liberty and justice.

COVID-19 Response

Protecting the health and safety of employees and clients remains essential. We currently practice social distancing and encourage masks in all public areas.

RAICES is using a phased-in approach to return staff to resume in-office operations.

This position will require working remotely and in-office at the assigned work location. Applicants must be adaptable and open to working in both environments.

PLEASE NOTE : All employees are assigned to an office location. The expectation is that you live within the area to commute to and from the office as business or client needs require.

Hybrid Work Plan

• Currently, all interviews are virtual.
• All positions will require working remotely and in-office at the assigned work location.
• Applicants must reside in the state of Texas.
• Relocation assistance may be provided to candidates willing to relocate.

What We Offer

A career at RAICES offers the opportunity to work with a team of professionals driven by our passion for advocating for immigrant rights.

Our total rewards package offers comprehensive medical, dental, and vision benefits! Additional benefits include :

• Generous PTO, plus 14 paid Holidays
• Flexible Spending Account
• Health Spending Account
• Dependent Care Account
• Parental & Family Leave
• 403(b) - no waiting period on eligibility and immediate vesting after 90 days
• Salary is commensurate with experience

RAICES is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law.

If you need assistance or accommodation during the application process because of a disability, it is available upon request.

The Case Manager is responsible for providing direct services to a diverse client base, maintaining and managing community provider relationships and ensuring a people-centered approach to service delivery.

Responsibilities :

• Manages a diverse caseload;
• Travels to and serves clients in the local RAICES office(s);
• Conducts social services intakes and needs assessments using child welfare principles to develop individual service plans and monitor client progress with particular attention to culture, language, and special circumstances;
• Works with translators when necessary;
• Provides quality assurance and monthly case file review to ensure client and program goals are met and exceeded;
• Serves as a liaison to community service providers and RAICES legal and advocacy department;
• Services provision that removes barriers to basic needs; refers clients to community partner agencies, as needed;
• Assesses clients' immediate needs and determines the best course of action to accessing services, including but not limited to, housing, cash assistance, food assistance, transportation assistance or assistance with child care or school enrollment;
• Provides information, education, referrals, outreach, advocacy and support to ensure that children receive the services they require (ie.
• appropriate medical, mental health, education services, etc) and provide services related to clients' legal cases, such as preparation of supporting documentation, assistance contacting consulate, accompaniment to ICE check-ins, court, biometrics appointments, etc);
• Assumes general administrative responsibilities, including detailed case management, timekeeping, data entry, grant compliance, and other tasks related to project compliance; and,
• Exhibits strong client boundaries and client confidentiality.

Qualifications :

Minimum Qualifications :

• Bachelor of Social Work (BSW) or Bachelor's in Social Science, or related degree.
• 2 years of case management experience or direct social services experience;
• Bilingual with full fluency in English and Spanish;
• Able to pass all required background checks necessary to perform functions; and,
• Possess a valid driver's license and vehicle.

Preferred Qualifications :

• MSW or Masters' degree in related field, preferred;
• 3-5 years experience working with immigrants and refugees is a plus;
• Knowledgeable in trauma-informed practices and strengths based case management; and
• Proficient in Microsoft Office Suite and ability to learn and adapt multiple databases

Attributes :

• Must demonstrate behavior that aligns with RAICES' mission, vision, and values - Empowerment, Excellence, Compassion, Inclusion and being proactive;
• Able to communicate cross-culturally and work in a multicultural setting with patience and compassion with diverse individuals;
• Working experience with translators during client interviews;
• Highly organized with ability to implement systems and follow-up processes;
• Able to effectively work under pressure, use independent judgment;
• Comfortable speaking to immigration officers, if needed;
• Able to conduct home visits, if needed;
• Possess strong interpersonal skills and public speaking skills; and,
• Able to work productively and independently in a fast-paced environment and to problem solve and think and act nimbly.
5 days ago