Workplace type
On-site
About The Position
Job Description
Customer Onboarding Project Manager
Salary Range : $90,000-$95,000, commensurate with experience
This position is on-site, full-time, located at our Corporate Headquarters in Buffalo Grove, IL
Summary
We're looking for a detail-oriented and highly organized Project Manager – Customer Onboarding to oversee and optimize the end-to-end scheduling and coordination of installations, training, and onboarding services for new customers. This role bridges the gap between customer service, operations, sales, and technical teams to ensure every order is delivered smoothly, on time, and with a positive customer experience.The ideal candidate is highly organized, has excellent communication skills, and thrives in a fast-paced environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Required
Skills Required
Supervisory Responsibility
This position has no direct reports but provides informal mentorship or cross-functional support for onboarding best practices as needed.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel
This position requires 10% travel as needed. May travel to customer sites or Alma events throughout the US and Canada.
Work Authorization
Documentation showing eligibility to work in the United States will be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is Equal Opportunity Employment :
We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
E-Verification :
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Requirements
Education and Experience Required
Skills Required
J-18808-Ljbffr
Project Manager • Buffalo Grove, IL, US