Employee Relations and Engagement Manager

Employee Relations and Engagement Manager

Care Advantage, Inc. has an exciting opportunity to add to our team! We are the largest privately-owned home care company in the Mid-Atlantic. We are currently seeking a Human Resources Coordinator to join our growing team.

We offer a competitive wage excellent benefit package to include 17 days of paid vacation and 10 paid company holidays along with the opportunity to join a winning team.

Care Advantage, Inc. is a home care company that specializes in one-on-one quality personal care and companionship in the home, hospital, nursing home or rehabilitation center. Care Advantage serves patients in the Virginia, Maryland, Delaware and greater Washington D.C. area. We tailor make care plans that work for our clients whether transitioning from the hospital to home or companionship for a few hours a day. Our staff is comprised of individuals who care about the patients we serve and the services we deliver. Care Advantage is here to give families and facilities peace of mind and to provide affordable nursing help with whatever is needed, whenever it is needed.

Job Summary

This position is a hybrid / in office position. Candidate must be local to Richmond VA.

The Employee Relations and Engagement Manager (EREM) performs the crucial role of managing the daily operations of Human Resources to include managing full cycle employee relations, administering multiple areas of employee engagement, overseeing multiple HR positions, leading performance reviews and multi-state criminal record processing and a wide range of HR analytics. This position manages HR items that support regulatory compliance, quality assurance and the development of key insights into the Company's HR-focused activities while developing the HR team.

This position promotes and supports the Company's core values of C ompassion, a positive can-do A ttitude, R espect and E xcellence.

Essential Job Responsibilities

• Employee Relations – act as a single point of contact for employee investigations across the organization; understanding state-specific legalities, handling the investigations, conducting legal discussions, filing insurance claims, providing leadership support and mentoring, communicating the decision, entering of information into compliance portal, leading associated staff training, etc.
• Engagement Activities – Alongside CHRO and HRVP, drive company culture through the promotion of the company's ICARE values, while overseeing many aspects of engagement program to include town halls, engagement surveys, recognition and rewards program and others, all while keeping the focus on the caregiver experience and excellence in customer service.
• Data Analysis - Analyze incoming data to identify trends, both good and those in need of adjustment, and offer suggestions on action items and next steps, lead efforts on final decisions.
• Complete stay and exit interviews
• Performance Reviews – Oversee the annual performance progress to include setting up electronic process within HRIS, training leadership on process, developing communication plan to leadership and staff, compensation analysis and discussions with ELT.
• Criminal Record Check (CRC) Processing – Manage the processing of CRCs based on statewide requirements, federal barrier crime lists, internal policy mandates and timing requirements.
• Staff Oversight - Oversee HR Generalists and Coordinators daily activities to include needed support, development, mentoring and correction as needed.
• Weekly one-on-ones established to understand current workload status, challenges and barriers faced, required partnerships, education needs, etc.
• Design independent growth plans for teammates to encourage engagement, longevity and creativity within one's job.
• HR Operations Duties – Actively lead the following HR Operational items to ensure daily HR success :

Policy Interpretation

Requirements

Location : 23112, 23114, 23235, 23238, 23832

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