Security Solutions Engineer II

Proofpoint Email Security Engineer

Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks : vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk : their people. That's why we're a leader in next-generation cybersecurity. Protection Starts with People. Proofpoint.

Position Summary

This is a position with two main responsibilities, overseeing and managing the email security systems within the managed services scope, and helping develop and support our proprietary services applications and tools. The engineering side of the role involves monitoring, configuring, and maintaining email security environments (PPS / POD, TAP, TRAP / CTR) to ensure optimal performance and protection against threats. The development side involves writing production-grade code, remediating vulnerabilities and responding to bug reports and feature requests.

Duties & Essential Job Functions

Serve as a subject matter expert (SME) on Proofpoint's email security managed services and best practices.

Respond to customer requests for rule changes, feature additions, policy updates, and routing configurations.

Deliver briefings on new product versions, features, and functionality.

Review, enable, and configure new product features and enhancements.

Collaborate with Threat Strategy Managers to onboard new customers from the Professional Services team, including defining and owning onboarding acceptance criteria.

Handle customer escalations and monitor case progress to ensure accuracy and timely completion within SLO guidelines.

Participate in and manage the team's on-call rotation, including after-hours and weekend support.

Provide operational metrics and optimization recommendations to MTPS management.

Developer

Work alongside seniors to design, build, and maintain applications and tools.

Write and review new code as well as find and fix bugs in existing code.

Continuously learn new programming languages, tools, and technologies, and gain a deeper understanding of our various codebases and architectures.

Help diagnose and resolve technical problems, user-reported issues and vulnerabilities.

Collaborate with other teams to find and develop new opportunities for value creation and efficiency gains within managed services.

Qualifications

Required :

Write and review Python and work with PIP.

Comfortable working with Linux via terminal, using SSH, Git etc. General experience with web and email gateways.

Background in information or network security. General experience in corporate networking, technical support, system administration (Windows, Unix / Linux), or network security.

Strong analytical and problem-solving skills.

Ability to manage multiple tasks and work effectively with team members and clients. Excellent time-management and communication skills.

Preferred :

Ability to write and review JS / TS / React and work with NPM.

Experience with databases, especially PostgreSQL or Redis.

Experience with containers, especially Docker or K8s.

Working knowledge of AWS.

Experience with regular expressions.

Scripting knowledge in Perl, Java, or Bash.

Vendor certifications in supported products.

Industry certifications such as CISSP, Network+, Security+, etc.

Why Proofpoint?

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation.

Apply today and explore your future at Proofpoint!

Our Culture : Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

If you need accommodation during the application or interview process, please reach out to accessibility@.