Delivery Operations Associate

Delivery Operations Associate

At Platform Science, we're working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation. We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

The Delivery Operations Associate is a critical member of our Hardware Services team, partnering closely with our RMA specialist to ensure smooth operations across returns, shipping / receiving, hardware provisioning, and device evaluation / troubleshooting. As we consolidate our RMA operations from multiple locations into San Diego, this role will be instrumental in establishing efficient, scalable processes that support both our Enterprise and Plus business units. This role is solely on-site due to the nature of hands-on inventory management processing and shipping / receiving tasks. Location : San Diego, CA - in office 5 days a week

Returns Material Authorization (RMA) Activities

• Partner with RMA lead to consolidate operations from multiple locations to San Diego
• Process, disposition, and track all RMAs with target of
• Receive and process all field return hardware
• Perform hands-on device evaluation and troubleshooting to determine root cause of failures (user error, manufacturing defects, environmental damage, etc.)
• Test returned devices to recreate reported issues and verify defects
• Process specific returns requiring sterilization to ensure safe handling
• Manage shipment and receipt of repairable items to / from external service providers
• Maintain RMA cases in Salesforce and NetSuite systems with detailed failure analysis
• Manage discrepant returns to enable proper RMA processing
• Control returns material storage within RMA receiving area
• Support cost reduction initiatives through improved RMA efficiency

Hardware Evaluation and Testing

Shipping and Receiving Activities

Process Improvement and Documentation

Cross-Functional Support

Experience

Platform Science Benefits Highlights

The company offers various benefits to regular, full-time employees including :

This is a non-exempt role. Our job titles for each posting may span across more than one job level. The estimated hourly rate for this position is between $23.25 and $31.81 per hour. The range displayed on each job posting reflects the minimum and maximum target range for new hire hourly rates across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The hourly pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

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Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At this time we only consider candidates in these states : AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states. Beware job scams! Our recruiters use @ platformscience.com emails only. We don't interview via text / message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN / bank). Suspect fraud? Report it to law enforcement & peopleexp@platformscience.com.