Customer Service Representative (Cohort)

Customer Service Representative

Hybrid

About the Role :

We are seeking a friendly, solutions-oriented Customer Service Representative to join our client's team! In this role, you'll provide exceptional support by answering inquiries, assisting with accounts, and resolving issues in a fast-paced environment. You'll help ensure customers feel supported, valued, and confident in their experience.

Responsibilities :

• Respond to customer inquiries professionally and efficiently.
• Resolve a range of service requests, from general questions to detailed account assistance.
• Research and troubleshoot issues, providing clear explanations and next steps.
• Take full ownership of each interaction, minimizing transfers and ensuring thorough follow-up.
• Educate customers on online tools and self-service options.
• Handle concerns with empathy and professionalism.
• Maintain strict adherence to privacy and security standards.
• Balance call handling with accurate online casework.
• Contribute ideas for service improvements and support team growth.

Qualifications :

What our Client Offers :