Operations Manager

Job Description

Job Description

Job Title :

Dental Operations Manager

Location : River Rock Dental

Zillah, WA

Job Type : Full-Time

Monday–Friday | 40 hours / week

Salary Range :

$38+ / hour (Salaried)

Based on experience and qualifications

Benefits :

Available after 90-day probationary period :

Accrued Vacation Time

Medical & Dental Insurance

75% of premium paid by employer

25% employee contribution

Supportive, growth-oriented team environment

About River Rock Dental :

River Rock Dental is a high-volume, three-doctor practice in Zillah, WA, known for using the latest technology and fostering a culture of excellence, integrity, and compassion. We’re committed to delivering exceptional patient care while nurturing a strong, supportive, and values-driven team.

Purpose of the Role :

To oversee operations, HR, and culture across the practice – ensuring team alignment and unity between clinical and administrative teams, system accountability, and high performance in sync with River Rock values.

Key Responsibilities :

Lead, mentor, and coordinate both front office and clinical managers

Oversee all HR functions including :

Recruiting & onboarding

Compliance

Payroll coordination

Time-off requests

Call-out & tardiness tracking

Performance reviews

Maintain and support standardized protocols and systems across all departments

Manage scheduling capacity and provider availability with Dr. Martin

Monitor and act on key metrics : production, collections, reappointments, case acceptance, etc.

Facilitate monthly manager meetings and cross-departmental communication

Organize team meetings, trainings, and development plans

Uphold and champion a strong, unified office culture aligned with River Rock’s mission

Serve as liaison between Dr. Martin and the team

Handle escalated performance issues and support with salary discussions

Requirements :

5+ years' experience in dental operations or healthcare management

Dental experience preferred

Proven leadership and team management in a high-volume, fast-paced setting

Expertise in people management, communication, and constructive feedback

Highly organized, proactive, and adaptable under pressure

Strong analytical and problem-solving abilities

Relationally driven while maintaining professional standards

Experience with Eaglesoft software preferred

Ideal Candidate Traits :

Our best-fit candidate thrives in a collaborative, mission-driven environment and demonstrates :

Humble Hearts – Open to feedback and team-first mentality

Hungry for Excellence – Driven to grow, improve, and achieve

Smart Connections – Skilled communicator with strong integrity

Empathy in Action – Cares deeply and supports others authentically

Trust Builders – Reliable, transparent, and accountable

Innovation & Growth – Embraces change and pursues continuous improvement

Dedication to Excellence – Brings full effort to every task and patient interaction

Positivity in Practice – Uplifts others and fosters a great work environment

Technology Used :

Eaglesoft Practice Management Software

CBCT and 3D Scanning Technology

Apply Today :

If you’re ready to lead a high-performing team in a cutting-edge, patient-focused dental practice, we’d love to meet you. Please, submit your most up-to-date resume and we will be in contact.