(Non-IT) Customer Service - Financial Services Representative

Immediate need for a talented (Non-IT) Customer Service - Financial Services Representative. This is a 12+months contract opportunity with long-term potential and is located in Columbus, Ohio (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-89285

Pay Range : $18.50 - $19 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.

Key Responsibilities :

• Credit Check : Due to the fiduciary accountabilities within this job, a valid credit check and / or background check will be required as part of the selection process.
• Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
• Receives and responds to incoming customer / broker / agent / government agency inquiries.
• Communicates with customers, agency / brokerage force, service centers, internal / external sales support and other industry companies through oral and written communication.
• Assist customers with financial transactions. Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents / brokers and other Enterprise operating units.
• Maintains current knowledge of contract and product provisions and administration of Client products, and the processing systems and related federal and state regulations Resolves routine errors requiring corrective processing.
• Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing, and refers the situation to a lead team member if necessary.
• Processes monetary transactions according to policy provisions within assigned limits.
• Reviews, researches, and interprets records and reports to accurately make decisions.
• Performs other duties as requested.

Key Requirements and Technology Experience :

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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