VIP Executive Host

Job Description

Job Description

The ideal candidate for this position will be self-motivated and entrepreneurial, and committed to personalizing interactions to drive performance. To be best positioned to succeed, candidates should have a keen sense of personal ambition, excellent communications skills, and the ability to engage others to commit to action. Members of the Executive Host I team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way with VIP Host team to deliver on JACK’s service promise, while being held accountable for all service opportunities that may arise.

Essential Functions

• Clearly communicates programs / services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Effectively delivers required sales targets
• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of increasing business
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Anticipates, responds to and consistently meets or exceeds the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Gives consistent, timely and accurate information and finds answer when unsure.
• Responsible for working effectively as a collaborative team player.
• Plans and creates events and community opportunities to drive awareness, and greet potential customers.
• Proactively greets guests on the casino floor and participates in promotional events
• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
• Fully empowered with comp authority.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of increasing business and gain loyalty
• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
• Seamless coordination with the Casino Marketing teams) as well as employees throughout property (e.g. Check Cashing, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary.
• Must be knowledgeable of all events / promotions / etc. on property and in market.
• Stays up to date with the latest developments in both the local market and industry.

Knowledge, Skills & Abilities

Education and Experience

Required Certification / License