Military Field Consultant - Senior

Overview

Travels throughout their state and / or region, as directed, to support events that increase awareness of military community services. Collaborates with existing family support resources, identifies recommendations to address service gaps, and forms relationships with community service providers, military services, and regional and local representatives.

Responsibilities

Provides service members and families with information and referrals and support for events to increase awareness of military community services, including relocation assistance, non-medical counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, Morale, Welfare, and Recreation (MWR) services, and transition assistance, when requested and approved by the Government.

Attends various community events and meetings to bring awareness directly to the military community.

Identifies problems and gaps in available services / resources and determines methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources.

Participates in and facilitates collaboration between military and civilian agencies to improve coordination.

Provides briefings and training to share information that brings related groups together (e.g., unit / command members, staff, volunteers) when approved by the government.

Collaborates with military and civilian personnel and other departments to develop presentation and training materials.

Maintains an online repository of state-specific information on Government-approved family programs and support resources.

May provide guidance to junior team members.

Ensures confidentiality in all aspects of support.

Minimum Qualifications

Bachelor's Degree or equivalent of 4 years relevant experience.

Minimum 10 years of experience made up of a combination of at least 6 years of prior military experience or relevant knowledge plus an additional 4 years' experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work.

Other Job Specific Skills

Possess strong customer service skills, knowledge of call center operations, and knowledge of the military lifestyle

Ability to tailor communications to multiple audiences / entities

Excellent analytical, organizational, time-management, and multi-tasking skills

Willingness to travel up to 80% within assigned geographical area of responsibility

Experience with project administration and meeting multiple deadlines

Experience in customer service quality and / or help desk

Strong organization and time management skills

Prior experience in marketing, recruiting, counseling and / or academic instruction a plus.

Compensation

Compensation ranges for ASM Research positions vary depending on multiple factors, including location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual\'s race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

58,800 - 86,000

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