User Experience Designer Job at McBride in Richmond

McBride is a certified Minority-Owned Business Enterprise (MBE), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Disadvantaged Business Enterprise (DBE) management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, disaster recovery, and operations.

McBride has an exciting opportunity to support Allied Command Transformation (ACT) which is NATO’s leading agent for change : driving, facilitating, and advocating the continuous improvement of Alliance capabilities to maintain and enhance the military relevance and effectiveness of the Alliance. The main objectives of ACT are : providing appropriate support to NATO missions and operations; leading NATO military transformation; improving relationships, interaction and practical cooperation with partners, nations and international organizations. ACT therefore leads Alliance concept development, capability development, training and lessons learned initiatives and provides unfettered military support to policy development within NATO.

Background : The UI / UX Designers will provide remote support to ACT’s digital transformation initiatives by applying user-centered design (UCD) practices throughout the software lifecycle. Their work will focus on ensuring operational needs are met through user research, iterative feedback loops, and the creation of design artifacts such as wireframes, prototypes, and high-fidelity mockups. The role requires collaboration with product managers, developers, and stakeholders to align design priorities with business value while ensuring compliance with accessibility standards and best practices for inclusive design. Designers will actively participate in Agile / DevSecOps teams to guide implementation and communicate design decisions that enhance user experience and mission effectiveness.

You will be responsible for :

• Support product teams by applying User-Centered Design (UCD) best practices throughout the software lifecycle.
• Engage with end users through the agile product development process to ensure solutions meet operational needs.
• Establish feedback loops with customers and apply the Build–Measure–Learn cycle to guide iterative product development.
• Conduct user research, including interviews, usability testing, and surveys, to validate design assumptions.
• Create design artifacts such as sketches, flows, wireframes, high-fidelity mockups, and interactive prototypes.
• Ensure all design work complies with accessibility standards (WCAG, Section 508) and follows industry best practices for inclusive design.
• Collaborate with Product Managers on backlog refinement and prioritization to align design priorities with business value.
• Provide clarification to developers during implementation to ensure user expectations are met.
• Collaborate within cross-functional Agile / DevSecOps teams, actively participating in standups, demos, and retrospectives.
• Present and communicate design decisions effectively to stakeholders and senior leadership.

Mandatory Qualifications :

Education and Clearance :

McBride is an Equal Opportunity Employer. McBride Consulting does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting

McBride offers a range of benefits, including medical insurance, vision insurance, 401(k), and disability insurance.

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