Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) is a key member of our team, serving as the primary point of contact for our valued customers. Providing exceptional service to our customers by answering inquiries, resolving issues, and ensuring customer satisfaction. The position requires excellent problem-solving skills, attention to detail, and a proactive approach to resolving customer issues.

Duties and Responsibilities

• Answer emails to resolve any inquiries that customers may have.
• Answer phone calls to help support any inquiries that customers may have.
• Support operations with paperwork, order preparations, system shipping support, etc.
• Organize projects requested by customers and operations team.
• Assist customers and operations with transportation scheduling.
• Proactively identify and resolve potential issues before they escalate.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the CSR Lead.
• Performs other duties as assigned.

Required Skills and Abilities

Education and Experience

Physical Requirements

1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.