Mortgage Customer Service Associate

A company is looking for a Mortgage Customer Service Associate - Remote.

Key Responsibilities

Manage inbound and outbound calls, assisting borrowers with inquiries about loan balances, payment history, and processing

Maintain ownership of calls, ensuring follow-ups and accurate record-keeping in the call center database

Process ACH payments and make outgoing welcome calls to new customers, verifying information and assisting with website registration

Required Qualifications, Training, and Education

High school diploma (or equivalent) required

Previous experience in mortgage loan servicing desired

Minimum of 1-year previous customer service experience required

Ability to handle sensitive confidential information

Experience with email, MS Word, and MSP