Care Connections Member Advocate Inbound - Must Be Bilingual in (Spanish, Cantonese, Russian, Tagalog, Armenian) Mon-Fri 8 : 30 AM 5 : 30 PM Pacific Time Zone

Job Title

Handles inbound calls from members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Schedules high-quality member appointments daily to meet departmental goals. Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. Provides basic support and guidance to members with empathy and professionalism. Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

Required Qualifications :

At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. High attention to detail and ability to follow member interaction scripting. Flexible and adaptive to changing priorities and workflows. Compassionate and service oriented. Bilingual (English and at least one additional language, as required). Strong verbal and written communication skills.

Preferred Qualifications :

Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $21.16 - $31.71 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.