Concierge Manager

Overview

Concierge Manager role at Capitol Concierge Inc.

Base pay range : $25.00 / hr - $28.00 / hr

Responsibilities

• Supervise and manage a team of concierges, ensuring top-notch customer service.
• Train, mentor, and develop staff, providing ongoing coaching and support.
• Assist concierges in resolving resident and tenant concerns.
• Act as a concierge when needed, including logging packages, answering calls, and assisting residents and property management.
• Ensure proper shift coverage, create monthly staff schedules, and facilitate team meetings.
• Maintain a clean and organized front desk and common areas.
• Monitor and enforce concierge policies and procedures.
• Keep training up to date for both new and existing team members.
• Communicate policy and procedure changes to the team.
• Respond promptly to property management requests and ensure timely issue resolution.

Qualifications

Education & Experience :

Skills & Qualities :

Our Values

Work Environment & Physical Demands

Dress Code : Polished, pressed, clean-cut attire. Concierges must wear a Black Suit, White Collared / Button-up shirt, Conservative necktie and dress shoes.

What We Offer

Part-time employees also receive :

Join Us! Be part of a company that values excellence and service. Apply today and start making a difference!

Please note : The position you applied for may fill before an interview is scheduled. However, we encourage you to apply, as we will still reach out to discuss other potential opportunities that align with your skills and experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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