Customer Support Team Member

Customer Support Team Member

Alpha K-Net is a client relations firm in the East Los Angeles area that specializes in handling the customer service and sales support for local accounts on behalf of our large clientele. We act as the middleman between major corporations and average consumers, providing our clients with on the ground customer outreach while bringing our customers top-notch customer service and access to high quality products at competitive prices. This business model has proven to be successful at increasing customer service and satisfaction metrics, inflating revenue, and expanding market footprint for both our business and our clients.

Because of the success we've seen in recent months, we are now seeking to onboard new Customer Support Team Members to join our innovative customer service team and help us build on the momentum we've gained! As a Customer Support Team Member with Alpha K-Net, you will be responsible for representing our company to current and prospective customers professionally in all customer service and sales interactions. You will learn tried and true customer service and sales techniques to help you reach resolutions and find success in this role.

What You'll Do:

• Provide accurate and informative assessments of client products and services to customers in all customer service and sales calls
• Respond to all inquiries and concerns via phone, chat, or in person visits promptly
• Assist in troubleshooting issues, including technical, customer service, or billing problems
• Address all customer complaints professionally, promptly, and empathetically
• Maintain thorough and updated product knowledge to provide the most accurate assistance to customers
• Help customers make product choices, place orders, and schedule installations
• Collect customer feedback and pass along to appropriate departments to identify market trends and areas for improvement

What We're Looking For:

• Previous experience in customer service and/or sales is a plus
• Positive, coachable attitude, excited to learn and acquire new skills
• Team player, someone who can work well with others and collaborate effectively
• Strong communication and conflict resolution skills
• Motivated, empathetic individuals who are passionate about providing high quality customer service
• Go getters who enjoy setting goals and advancing within their roles