Program Supervisor

Join us in this incredible work and be a miracle to someone today

JOB SUMMARY : Coordinates the daily functions of the department, including working with clients, staff direction and completion of administrative duties for assigned department(s). Serves as a leader of resident advocacy and support linking housing to supportive services provided by public or private agencies.

ESSENTIAL DUTIES :

• Supervises daily the activities of the Resident Services staff; assists in the interviewing, hiring, and training of new staff members; meets periodically with staff as outlined in program procedures; evaluates performance of staff members; handles communication difficulties between staff members to promote good working relationships. Coordinates with Resident Services Program Manager and CCCS Volunteer Services to suggest and review assignment of interns / volunteers to Resident Services sites, as well as provide support / training to volunteers and interns on service delivery as outlined for each program site.
• Provides onsite services and support to residents at one affordable housing site, while supporting staff at additional sites.
• Serves as agency representative at resident housing communities’ functions, including giving presentations as opportunities arise. Oversees production, posts, dissemination, and submission for reporting monthly newsletters and calendars.
• Helps maintain documentation of resident housing services and prepares reports as needed or requested; documents progress of programs, activities, and partnerships. Helps capture and report program and service offerings and participant engagement. Utilizes findings to improve resident service program work.
• Reviews with Resident Services Manager each Resident Services Site’s required activities; develops an implementation plan for each site activities.
• In partnership with the Program Manager, helps design and promote new processes and service offerings related to community engagement and service delivery and coordinates needed resources, supplies and materials.
• Participates in the process of ongoing personal and professional development. Maintains comprehensive communication among all contacts (internal and external).
• Identifies, Leads, and Coordinates monthly staff trainings on topics such as but not limited to : Mental Health , De-Escalation Techniques, Vulnerable Populations, Domestic Violence, etc. Identifies and conducts outreach to supportive community resources for vulnerable and at-risk populations.
• Provides resources and information to Resident Services staff. Supports and strengthens staff knowledge of community resources through regular follow-up and communications; leads and develops collaboration of new and existing faith-based and community partnerships.
• Helps oversee grant research, proposal ideas, and deadlines. Contributes to preparation and submission with the guidance of the Philanthropy team.
• Model professional standards and ethics in accordance with agency philosophy.
• Participate in and support PQI initiatives to include attending appropriate program leadership meetings and attending all relevant PQI meetings to ensure organization wide involvement in PQI and the development of program performance measures. Supervisors must also develop and provide appropriate staff training and support the recognition of accomplishments relative to PQI.
• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
• Performs other duties as assigned.

JOB REQUIREMENTS :

Position starts at $20.00 / hr. and may increase depending on experience.

The Resident Services program is a client-facing program that provides direct support to residents onsite. Additionally, the position of supervisor requires flexibility to provide onsite support to staff and the ability to provide coverage when staff are out sick, on vacation, etc. Approximately 75% of weekly time will be onsite and 25% can be work-from-home with the understanding this may vary depending on staff and resident needs.

Excellent Benefits : Medical (including Vision), Dental, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), (b) + match, EAP and Pension Plan

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