Implementation Consultant

What success looks like in this role :

Key Responsibilities

Stakeholder Engagement & Requirements Management

Act as the primary liaison between government business stakeholders, technical teams, and implementation partners.

• Facilitate workshops, interviews, and discovery sessions to gather, validate, and document business requirements related to permitting, licensing, inspections, and community development.
• Translate regulatory and policy-driven needs into functional requirements and user stories.
• Solution Design & Functional Leadership

Lead the functional design of solutions, ensuring alignment with permitting and licensing workflows, compliance standards, and government processes.

Own and prioritize the product backlog in collaboration with the Product Owner and Program Manager.

Partner with administrators and developers to ensure proper configuration and customization.

Collaborate with Change Management teams to develop communication, training, and adoption strategies for permitting and licensing staff.

Ensure workflows and configurations adhere to applicable government regulations, compliance standards, and audit requirements.

Provide subject matter expertise on Salesforce capabilities (e.g., Public Sector Solutions, Experience Cloud, Case Management).

You will be successful in this role if you have :

Key Qualifications

Education & Certification

Bachelor's degree in Business Administration, Information Systems, or related field (or equivalent experience).

5-7+ years of Business Analysis experience, with at least 3+ years leading Salesforce functional implementations.

Advanced skills in requirements gathering, process modeling, and writing user stories with acceptance criteria.

Demonstrated ability to serve as functional lead on complex Salesforce projects, guiding junior BAs and cross-functional teams.

Ability to analyze complex business processes and identify opportunities for simplification and automation.

Experience working in public sector environments , with an understanding of permitting, licensing, zoning, and community development regulations.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free : (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.