Impounds Specialist

DriveTime Family Of Brands Job Opportunity

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Responsibilities of the Job (Or Better Known as, Your Next Destination) :

• Conduct phone and / or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
• Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
• Complete legally required, state-specific impound packets to secure vehicles from impound yards
• Consistently collaborate with recovery agents and / or impound facilities to efficiently recovery assets upon assignment
• Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
• Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
• When necessary, collaborate with recovery agents and / or impound facilities to resolve issues with vehicle recovery attempts
• Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
• Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and / or renegotiate on fees
• Assist other departments with inquiries related to the impounds process
• Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA's
• Ensure all types of impound notices received are properly documented in all systems
• Ensure all impounded accounts are properly routed to collection queues
• Utilize approved databases, tools, and internet searches to confirm vehicle impound status
• Assist impound coordinators with the input and tracking of impound notices
• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff) :

Requirements (A.K.A. What You Need to Get the Job Done) :

Physical Demands :

So What About the Perks? Perks Matter :

Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!