Senior Director of IT Operations

Role Title : Senior Director of IT Operations

Work Location : Addison, IL (hybrid 3 days per week)

Employment Type : Full-Time, Direct Hire

About the Role :

We are looking for a strategic and visionary Senior Director of IT Operations to lead our client’s Infrastructure and Cloud strategy across North America. This role is responsible for ensuring the performance, scalability, security, and cost-efficiency of our IT infrastructure while driving innovation through automation, modern cloud operations, and a product-centric mindset.

You will oversee a broad portfolio including data centers, public cloud platforms (Azure, AWS, GCP), enterprise networks, backup and disaster recovery, Microsoft 365, Entra ID, and ITSM tools. A key focus will be transforming our client’s operating model from reactive support to proactive, self-service enablement and intelligent automation.

Key Responsibilities :

Leadership & Strategy

• Develop and execute a North American IT infrastructure and cloud roadmap aligned with business and security objectives
• Build and lead a high-performing team while formalizing a unified operating model across divisions

Cloud & Infrastructure Operations

Modern Workplace & Support

Automation & Service Enablement

Network & Platform Services

Vendor & Financial Management

Governance & Reporting

Qualifications :