Program Manager

Program Manager

The School of Professional Studies seeks a Program Manager to manage the implementation and delivery of a new eight-week training program delivered in-person on the Worcester campus. This administrative role is funded by a grant for two years and will be responsible for project management, communication, logistics, and classroom / lab oversight. The initial focus of the role will be on coordinating the training, working closely with instructors and leadership to implement a high-quality biomanufacturing QA / QC program. The program will run for the first time in fall of 2026 and this individual will be responsible for providing an excellent participant experience. Candidate will be required to be on campus with some opportunities for remote work when programs are not in session.

Phase 1 : Development and Launch (JanuaryAugust 2026)

Project and Operational Coordination : 30%

Coordinate all aspects of program development by maintaining schedules and deliverables, tracking progress, and coordinating logistics across faculty, facilities, and leadership.

Support hiring, onboarding and orientation of adjunct faculty.

Proactively identify and take ownership of tasks that keep the project moving forward and relieve workload from faculty and leadership.

Stakeholder Communication : 20%

Serve as the communication hub among faculty, facilities, IS, vendors, and external partners to ensure timely updates and coordination of all program activities.

Schedule and organize meetings, prepare agendas, take notes, and track all follow-up items to completion.

Coordinate with marketing and other entities to promote program on website and social media platforms.

Event Coordination : 10%

Support the execution of a small number of employer engagement events (approximately four to five, such as roundtables or information sessions), including outreach, invitations, room setup, AV / catering, and day-of logistics.

Lab & Classroom Setup : 30%

Coordinate setup of classrooms and laboratories.

Order supplies, work with vendors, and manage deliveries, installations, and readiness for training.

May involve occasional hands-on setup.

Conduct pre-launch checks of lab and classroom readiness, verifying supplies, equipment functionality, and instructional materials are complete and operational before each cohort starts.

Documentation & Process Maintenance : 10%

Capture and maintain key program processes, templates, and lessons learned to support future cohorts and continuous improvement.

Phase 2 : Program Delivery (September December 2027)

Classroom Operations and Management 70%

Ensure labs and classrooms are clean, organized, and fully functional each day. Maintain supply inventory and coordinate reorders as needed. Work with IT and facilities to confirm that technology, computers, and AV systems are ready and operational before each session.

Provide on-site support during class sessions support instructors, monitor the schedule, and maintain a professional, well-run training environment (not a teaching role).

Maintain structure and engagement during schedule gaps by facilitating short review or reflection activities such as content recaps, brief skill-building exercises, or discussions around relevant training videos or professional topics.

Track attendance and professionalism; provide constructive feedback to participants and model expected behavior.

Request participant feedback regularly and summarize responses to inform program improvements and support decision-making.

Participant, Faculty, and Guest Support 30%

Schedule adjunct instructors and guest speakers, confirm logistics, and provide reminders and materials as needed.

Communicate logistical or engagement feedback to instructors and program leadership; help ensure sessions run smoothly and on time.

Manage Blackboard course sites, upload and organize materials and assessments, and maintain participant lists and access.

Coordinate the end-of-program completion ceremony, including awarding of certificates.

Other duties as assigned