Operations Account Manager

Operations Account Manager

This role executes and manages operational deliverables for key customer accounts to ensure the highest levels of customer satisfaction and best-in-class service. This position will work with operational, project, and sales tools, processes, and experts to support best-in-class customer experience.

Essential duties and responsibilities include :

• Serve as Agiliti's primary point of contact for assigned OEMs and field leaders to meet operational objectives
• Identify, track, monitor, maintain, and report on key process indicators (KPIs) to understand operational and financial performance and trends, and to identify opportunity for continuous improvement and success.
• Resolve day-to-day and escalated customer issues.
• Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Agiliti resulting in increasing customer loyalty and realizing expanded market share services growth.
• Lead customer stakeholder analysis and relationship management in partnership with sales and field operations teams to ensure project success.
• Develop and present quarterly business review data and reports.
• Lead, plan, and implement new or expanded programs to support OEM growth and opportunities, technical resource planning, and contract development through collaboration with internal and external disciplines.
• Develop and maintain project schedules and drive internal and external teams to complete tasks per customer requirements.
• Identify contract expansion sales lead opportunities based on customer interactions.
• Assist, train, guide, and / or mentor logistics coordinators in their support responsibilities.

Qualifications include :

Education and / or experience :

Primary Job Location :

Pittsburgh District

Additional Locations (if applicable) :

Bridgeville, Pennsylvania