Associate Community Manager Job at Pilot Property Management, Inc. in Westminste

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Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

Summary

The Associate Community Manager is responsible for telephone coverage, responding to customer service requests and the performance of administrative duties at the request of Community Association Team Members.

Why join Keystone

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

What We Offer

Competitive Salary

Work-Life Balance

Opportunities for career growth

Training and mentorship from successful leaders in the HOA industry

Support for Continued Education

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision

Flexible Spending Account

Pet Insurance

Pre-Paid Legal

Employer Paid Basic Life / AD&D Insurance

Voluntary Life and Short-Term Disability Insurance

Free Employee Assistance Program

401(k) Retirement plan with Company Match

Financial and Health / Wellness Education

Paid Time Off (PTO)

12 Paid Holidays (Floating Holiday / Half Days / Early office closure before certain major holidays)

Essential Job Duties and Responsibilities

Respond to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.

Professionally greet homeowners and attend promptly to their request and if unable to assist them will ensure the appropriate staff members are contacted to address a homeowner issue.

Process work order requests per procedures and enter information in the appropriate work order program.

Follow up on all open work orders to ensure their completion.

Answer general architectural inquiries about the architectural process, provide application, fees / deposits, application timeline, architectural guidelines, paint colors, etc.

Process requests for transponders, gate remotes, keys etc.

Respond to general inquiries on governing documents.

Process of incoming checks.

General account inquiries.

Maintain inventory of keys, transponders, gate remotes, etc.

Send the Vendor Packet to new vendors via email.

Process community website updates with scanned minutes, notices, etc.

Process incoming mail and scan it to the appropriate individual.

Process approved proposals and file them in the appropriate folder.

Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.

Process reservations for homeowner clubhouse / park / pool / tennis court.

Update and maintain homeowner information in gate access software.

Provide requested reports, letters, and other communications to assigned Managers.

Complete special projects as needed and approved by the Supervisor.

Practice and adhere to Keystone’s Core Values, Mission and Vision.

Any additional job duties as required by the Supervisor.

Qualification Requirements

Must have a valid Driver’s License.

Must have reliable transportation.

Ability to work under tight deadlines and consistently meet deadlines.

Exhibit professionalism, professional attire, and demeanor at all times.

Demonstrate effective verbal and written communication and listening skills.

Demonstrate problem‑solving abilities.

Must be proficient with computer programs, including Word, Outlook, and Excel.

Demonstrate organizational skills and ability to independently prioritize daily workload.

Must work effectively with co‑workers and clients.

Excellent interpersonal skills.

Education And / or Experience

2 - 5 plus years of experience working in a Customer Service role.

Bachelor’s Degree preferred.

High School Diploma or GED required.

Work Environment

Ability to drive to communities.

Ability to sit, stand, and operate business equipment.

Typical office environment with low level noise exposure.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.

Salary $19.00 to $23.00

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