Customer Service Representative (US)

divh2Customer Service Representative (Remote) / h2pWing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams place their operations on autopilot. / ppAnd were looking for a Customer Service Representative to start immediately! / ppDuties and responsibilities include but are not limited to : / pulliManage inbound and outbound calls / liliResolve customer concerns effectively and efficiently / liliBuild sustainable relationships and trust with customer accounts through open and interactive communication / liliEnsure customer satisfaction in every interaction / liliKeep records of customer interactions, process and update customer accounts and file documents / liliFollow communication procedures, guidelines, and policies / liliTake the extra mile to engage customers / liliAd hoc tasks / li / ulpQualifications : / pulliAt least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity / liliExcellent English communication skills, both written and verbal (at least B2 level) / liliExcellent phone, email, and instant messaging communication skills / liliSolid organizational and time management skills / liliTech savvy familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP / liliExperience with word-processing software and spreadsheets (e.g., MS Office) / liliKnowledge of online calendars and scheduling (e.g., Google Calendar) / liliProactive confident with keen attention to details / li / ulpTechnical Requirements : / pulliUSB Headset with Noise Cancellation feature / liliWorking Webcam / liliComputer with at least 1.8 GHz processor and at least 4GB RAM / liliMain Internet Service Speed : at least 25 Mbps cable connection / liliBackup Internet Service Speed : at least 10 Mbps / li / ulpBenefits : / pulliPerformance Incentives / liliJob Security and Stability / liliPaid Training / liliInclusive Culture / liliUpskilling Opportunities / lili100% Work-From-Home / liliExceptionally Supportive Team / liliOpportunities for Career Growth / liliFun Work Environment / liliHoliday Overtime Pay / li / ulpSchedule : US work hours (20-40 hours per week) / ppLocation : This is a remote job / ppSalary : / pulliEntry Level (1-3 years of experience) : Up to $3,200 / liliIntermediate Level (3-5 years of experience) : Up to $4,000 / liliExpert Level (5+ years of experience) : Up to $5,000 / li / ulpPlease note : / pulliOnly qualified candidates will be invited to take the assessment scheduled for an interview. / li / ul / div