Membership and Operations Coordinator

Company Description

Founded in 1959, the Association of Military Banks of America (AMBA) is the nation's only trade association representing banking institutions serving U.S. military members, veterans, and their families. AMBA's mission is to advocate for strong and innovative military banking — promoting access to trusted financial services, advancing financial readiness, and supporting the financial well-being of the military community. We collaborate with financial institutions, government leaders, regulators, and like-minded organizations to build a more resilient financial future for service members and their families.

Role Description

The Membership & Operations Coordinator supports AMBA's mission to advocate for strong and innovative military banking by providing essential administrative, membership, and communications support. This role ensures that AMBA's operations and member services run smoothly, contributing directly to AMBA's ability to empower its members as they support the military community and promote financial resiliency. Additionally, this role requires strong collaboration with internal and external stakeholders to meet organizational goals.

Core Responsibilities

• Serve as the primary point of contact for member inquiries, renewals, and updates.
• Maintain and update AMBA's membership database and CRM systems with accurate information.
• Assist with onboarding new members and coordinating welcome communications.
• Track and report membership statistics, renewals, and engagement metrics.
• Support development and distribution of member communications, newsletters, and announcements.
• Assist in the planning and execution of AMBA's conferences, webinars, and events.
• Coordinate registration processes, speaker logistics, and event communications.
• Provide administrative support for daily operations including scheduling, documentation, and vendor coordination.
• Assist with invoice processing, vendor tracking, and financial reconciliations.
• Support AMBA's digital communications through website updates, email campaigns, and social media posts.
• Maintain accurate data for reporting and assist with internal dashboards and performance metrics.

Qualifications

Salary and Benefits

annual performance bonus consideration based on achievement of KPIs