Vice President of Customer Experience

A company is looking for a Vice President of Customer Experience.

Key Responsibilities

Lead and grow a high-performing team across Onboarding, Support, Customer Success, and Ongoing Services

Build and execute a customer experience strategy to increase retention and drive upsells

Own renewal and upsell revenue targets while managing the full customer experience budget

Required Qualifications

7+ years leading customer-facing functions in enterprise or mid-market B2B SaaS

Experience with complex onboarding processes and multi-module enterprise software

Proven success in driving customer outcomes across onboarding, support, and customer success

Track record of building high-performing teams and scaling customer organizations

Data-driven approach with experience using metrics and KPIs to drive performance