Costumer Service Representative

Costumer Service Representative

Our client, a leader in security monitoring and emergency response services, is seeking a dedicated and professional Costumer Service Representative to join their team. As a Costumer Service Representative, you will be an essential part of the Central Monitoring Station (CMS) support team, ensuring prompt and effective handling of alarm signals and customer inquiries. The ideal candidate will demonstrate excellent communication skills, reliability, and a commitment to providing outstanding customer service, which will align successfully within the organization. Job Title : Costumer Service Representative Location : Irving, TX Pay Range : $15 to $18 / h Shift : 10 pm - 6 am What's the Job? Monitor and process alarms received within the Central Monitoring Station (CMS) Receive, process, and dispatch after-hours calls for service Provide exceptional customer service by addressing customer requests and inquiries Generate service tickets and document call activities accurately Support troubleshooting of alarm systems and dispatch appropriate personnel or authorities What's Needed? High School Diploma or State Board of Education certified GED, or an Associate's Degree 1-3 years of sales or customer service experience, preferably in a security or call center environment Excellent verbal and written communication skills Ability to work in a fast-paced, dynamic environment with professionalism and punctuality Proficiency in Microsoft Windows, internet applications, and data entry systems What's in it for me? Opportunity to work in a vital role supporting emergency response services Engage in ongoing training to enhance your skills and knowledge Be part of a team committed to safety and customer satisfaction Work in a structured environment with clear expectations and support Potential for full-time employment and career growth within the organization Upon completion of waiting period associates are eligible for : Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.