Call Center Representative

Call Center Representative

Insight Global is seeking three Call Center Representatives in the Mesa / Gilbert area. This role would be on-site for the first 2-4 weeks for training purposes, then potential to be remote afterwards. The role is primarily inbound calls with about 40-65 calls on average a day. Calls are typically on the longer side of 20-30 minutes, researching the accounts to help resolve problems or escalate to supervisors, leads, or managers if needed. There are some online services requests and outbound calls if additional questions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements :

• At least 3 years of call center experience
• Experience with an ACD system (Automatic Call Distribution)
• Experience with ServiceNow ticketing or similar for documentation / escalation