Performance Manager

Performance Manager

The Performance Manager will monitor program performance, track key metrics, and ensure staff accountability in meeting contract deliverables and workforce system goals.

Responsibilities

Essential Functions :

• Work with staff to ensure customer flow, service delivery, and data management are efficient and effective
• Perform detailed data analysis of operations
• Act as the liaison between CSBFV and EDSI administrative staff on issues concerning billing and performance numbers
• Develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials, and other types of office / program systems
• Evaluate and standardize office procedures and effectively troubleshoot and resolve issues
• Respond in a timely manner to requests from the contracting agency on issues related to billing and performance tracking
• Ensure data entered on the required system(s) is current, accurate and timely
• Retrieve and organize critical operations reports
• Present data and reports to leadership in a clear and effective manner, using graphs, tables, and other methods
• Create customer lists to support teams in focusing their efforts
• Based on analysis, determine where improvements can be made to center operations
• Assist with staffing logistics
• Implement and adhere to the Quality Assurance System
• Provide research and support for critical team decisions
• Manage ISO compliance and audits
• Track, report, and ensure compliance with ISO auditing process
• Other opportunities as available

Qualifications

Education and Experience Requirements :