HR / Office Manager

About Us

Star Nonemergent Transportation provides safe, reliable, and compassionate nonemergency medical transportation (NEMT) services. Our mission is to ensure that patients and clients can access their healthcare appointments with care and dignity. As we grow, we are seeking an experienced HR Manager with NEMT industry experience to lead our HR department and support overall operations.

Position Overview

The HR Manager will oversee all aspects of human resources, including recruitment, compliance, employee relations, payroll, and workforce development. This role requires prior experience in the nonemergency medical transportation (NEMT) industry , with a strong understanding of driver hiring, compliance, and healthcare-related requirements.

In addition, this position requires the HR Manager to be cross-trained on all office tasks (dispatch, scheduling, billing, and administrative duties) in order to provide coverage when staff are absent. The ideal candidate is hands-on, adaptable, and ready to step in wherever needed to keep operations running smoothly.

Key Responsibilities

Lead recruitment and hiring of NEMT drivers, dispatchers, and administrative staff.

Manage onboarding, driver credentialing, background checks, and training.

Oversee payroll, scheduling, and benefits administration.

Ensure compliance with federal, state, and local employment laws, as well as NEMT-specific regulations.

Maintain HR records, including driver files, licenses, certifications, and medical clearances.

Support managers with employee relations, conflict resolution, and disciplinary actions.

Cross-train on office functions (dispatching, scheduling, billing, customer service) to cover staff absences when needed.

Promote employee engagement, retention, and safety culture.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field (HR certification preferred).

3+ years of HR management experience in the Nonemergency Medical Transportation (NEMT) industry — required.

Knowledge of HR best practices, employment laws, and NEMT compliance.

Strong organizational and multitasking abilities.

Excellent communication, leadership, and problem-solving skills.

Ability to step into multiple roles and maintain smooth operations when needed.