The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Parts Specialist • Store 03651 Surprise AZ
Long standing and reputable supply chain company in the area, priding themselves on their robust logistics solutions they offer to their clients, as well as reputation for excellence in the industr... Show more
The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals... Show more
As a Dedicated Retail Market Specialist at Acosta, you'll ensure products from one of the world's largest CPG companies stand out at assigned stores by driving product availability and incremental ... Show more
Overview We Need Your Next-Level Service Mindset at the Best in Pests.As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise.That means building... Show more
When you join Peoria Ford, you're opening the door to a great career.The sky's the limit when you're on our team.We provide the tools, the training, the rest is up to you.We're a name that Peoria k... Show more
The RV Consignment Specialist is responsible for managing the consignment sales process for recreational vehicles (RVs).This includes developing and maintaining relationships with customers, conduc... Show more
Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutionsincluding installation and related services.S... Show more
Job Opportunity at Packaging Corporation of America.As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be ... Show more
Floor & Decor Sales Representative.This role has a minimum base pay from $15.Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flo... Show more
Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more
As a Market Specialist at Acosta, you'll ensure products from one of the world's largest CPG companies stand out at assigned Grocery and Walmart stores by driving product availability and increment... Show more
Job OverviewWe are seeking a dedicated and hardworking General Laborer/Parts Specialist to join our team.The ideal candidate will play a crucial role in supporting various operations, including tak... Show more
The Product Specialist is a customer service master who is trained in Volvo's advanced technology in order to educate customers on available products.The Product Specialist is meant to inform, inst... Show more
Tactile Medical is seeking a Medical Device Sales Territory Account Manager in Glendale, Arizona.In this role, you will educate therapists, patients, and physicians on products while developing sal... Show more
GO AZ Motorcycles is growing and we’re looking for outgoing, customer-service focused powersports enthusiasts to join our Parts department team.As a Parts Professional, you’ll assist our customers ... Show more
At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us.On the off-chance we fall short, we do our best to make things rig... Show more
WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry.With a rich l... Show more
We’re looking for Parts Associates with a <strong><span style="text-decoration: underline;">minimum of 6 months</span> of professional automotive parts experience</st... Show more
Automotive Parts Counter Associate.Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in ... Show more
Job Summary Reporting directly to the Supervisor or Site Manager the Stand Up Forklift Operator Freight Handler at Humano is responsible for safely operating material handling equipment MHE while a... Show more
){kind=logo}
