Account Management Associate

Job Description

Job Description

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

Position Summary :

The Account Management Associate on the Member Development team plays a pivotal role in driving engagement and delivering value to THMA's Industry members. Reporting to the Senior Director of Member Development, the Associate is responsible for coordinating event recruitment logistics, supporting member communications, and working cross-functionally to ensure an exceptional experience for each member. This role offers a unique opportunity to contribute to a mission-driven organization while building core skills in account management, project coordination, and stakeholder engagement.

Primary Job Duties :

• Collaborate with Account Managers to support the day-to-day operations of member accounts, including scheduling meetings, collecting data and preparing presentation materials to ensure smooth and impactful member interactions.
• Oversee the recruitment process for assigned accounts by drafting outreach communications, tracking event registrations, and coordinating hotel logistics to ensure seamless event participation.
• Serve as a key liaison between members and internal THMA teams to ensure timely updates and effective cross-functional coordination.
• Maintain and update Salesforce records to ensure data accuracy and support strategic operational planning across member accounts.
• Collaborate with the broader Member Development team and THMA leadership on initiatives that strengthen the member experience, enhance engagement, and contribute to long-term organizational growth.

Minimum Qualifications :

Interpersonal Skills & Attributes :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.

Benefits and Compensation :

THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.

Salary Range

$55,000—$55,000 USD

Notice of Equal Opportunity Employment :

The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy's goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.