Customer Project Manager

Customer Project Manager

The Customer Project Manager serves as the primary liaison between the company and key customer accounts, ensuring seamless communication, timely project updates, and proactive coordination of operational plans. This role is responsible for maintaining strong relationships with top customers through consistent, transparent, and professional communication while driving internal alignment to meet customer priorities and schedules.

Salary : $55,000 - $75,000 / yr DOE

Responsibilities

• Serve as the primary point of contact for top customer accounts, providing daily communication and detailed operational updates.
• Prepare and distribute professional, detailed emails summarizing daily production plans, commitments, and schedule changes.
• Communicate both positive updates and difficult information in a clear, respectful, and solution-oriented manner.
• Proactively identify and communicate potential risks, delays, or changes in schedules to customers and internal stakeholders.
• Attend daily customer meetings and conference calls to review requirements, upcoming needs, and ongoing projects.
• Collaborate closely with management, production, and planning teams to ensure customer priorities and schedules are accurately communicated and executed.
• Track and monitor project progress to ensure timely delivery and adherence to customer expectations.
• Support internal teams with customer feedback and data to drive continuous improvement and alignment with client goals.
• Maintain a strong understanding of customer requirements, production capabilities, and internal processes to ensure accurate and effective communication.

Skills / Qualifications

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming 'the world's most trusted testing partner'.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following : age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com