IT Support Specialist - Information Technology Management

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Job Summary

The IT Support Specialist is responsible for setting up, installing, and troubleshooting technology and software. This position will handle upgrading, servicing, maintaining end-user hardware and software. The role will be to work closely with end-users to offer training, solutions, and troubleshooting technical and software challenges. Provide services effectively and efficiently to ensure professional technology services and resources.

Position is located in Raleigh, Chapel Hill, or Durham areas of NC. Traveling is involved within the US and possible international travel as well. A passport will be needed for this aspect.

Essential Duties And Other Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding promptly to service issues and requests.
• Manage Jira Service Desks requests and keep assigned tickets updated daily.
• Support the implementation of new solutions or applications.
• Providing technical support across the company, in person, Teams, or over the phone.
• Connect devices to the network via switches, wireless, Ethernet, and VOIP.
• Provide individual training and end-user support.
• Maintain current and accurate inventory controls over technology resources and supplies.
• Maintain users / hardware / database for the VOIP phone system.
• Document all computer builds, daily tasks, software / hardware / permission changes.
• Maintain door security users / settings / cards / database.
• Add / Delete / Change users in multiple company-specific systems and servers.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Consult with IT managers and other departments as required.
• Attending weekly IT Department update meetings.
• Perform other related duties as required.

Education / Experience

A degree in computer science or programming or two to three years IT support experience, including installing and troubleshooting hardware, software, and network operating systems experience and / or training; Experience in an international setting is a plus.

Required Skills

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or clinical research protocols. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from colleagues and clients.

Math Ability

Ability to perform calculations and manage budgets. Ability to apply mathematical concepts to budget management for clinical trials.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, and PowerPoint, as well as an aptitude for learning new database software quickly. Salesforce and SharePoint experience preferred.

Certificates and Licenses

None required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or listen. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Perks

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here : https : / / www.dol.gov / agencies / whd / posters

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