Field Service Technician I

Job Description

Job Description

Position Summary : Responsible as technical resource for customers and factories trouble shooting problems in the field and providing factory start-ups and generally works independently. All aspects of providing technical support and problem solving for customers, factories and outside sales personnel.

Position Responsibilities :

• Perform start-ups and service support for lighting control manufacturers, including but not limited to system activation, troubleshooting, and repairs.
• Identify and implement solutions to technical issues encountered on-site related to lighting control systems.
• Program and test control systems in the field to ensure functionality and performance meet project specifications.
• Conduct on-site investigations and analyze system performance to identify root causes of malfunctions or inefficiencies.
• Make necessary corrections or direct installation teams to resolve issues in the field.
• Perform other related duties as assigned by the manager.

Essential Skills :

Technical Knowledge & Experience

Analytical & Problem-Solving Skills

Communication & Interpersonal Skills

Other Requirements