Field Service Manager- South Bay / San Francisco

Overview

Field Service Manager for Beckman Coulter Diagnostics covering the San Francisco territory. This role directs and leads the field service organization within the defined area, including installations and implementations, preventative maintenance, break / fix service activity, and proactive post-sale service. P&L responsibility for the Service business with direct revenue in excess of $10M and costs in excess of $5M. Remote – covering the San Francisco Territory.

Beckman Coulter Diagnostics is part of Danaher and is committed to reimagining healthcare through continuous improvement and DBS (Danaher Business System). This role is part of the NACO (North America Commercial Organization) Field Services team and reports to the Senior Field Service Manager – West Coast Region.

Responsibilities

• Regularly visit clients and customers to maintain the customer network and develop new relationships for opportunities in partnership with the sales team
• Lead a team of Field Service Engineers, responsible for their training and professional development; establish goals and objectives; lead recruitment to build the team
• Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines
• Coordinate with the coordination team to facilitate daily activities such as preventative maintenance (PM), modifications (MOD), and balancing daily service-call workload
• Manage and resolve high-pressure customer issues, including product performance issues and technical escalations
• Deliver impact at the NACO level by leading projects, applying Danaher Business System to map improvement plans and drive sustainable continuous improvements

Qualifications

It would be a plus if you also possess :

Remote / work arrangement and compensation

This position is eligible for a remote work arrangement; details provided by the interview team. Salary range : $135,000.00-$150,000.00 . Eligible for bonus / incentive pay and housing allowance ($1,200 / month in the Bay area).

We offer a comprehensive benefits package including paid time off, medical / dental / vision insurance, and 401(k). Note : compensation details are subject to modification and are at the Company's discretion until paid and earned.

Equal opportunity and accommodations

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. We comply with federal and state disability laws and provide reasonable accommodations for applicants and employees with disabilities. For accommodation needs, contact : 1-202-419-7762 or applyassistance@danaher.com.

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