Collections Representative
Strategic Staffing SolutionsDetroit, MI, United States2 days ago
Job type
- Full-time
Job descriptionInvestigate, analyze, and resolve collection-related inquiries for residential and non-energy accounts. Handle customer transactions including, but not limited to : Bill inquiries, past due balances, and balance transfers Payment processing in compliance with PCI guidelines Service turn-ons, disconnects, restores, and security deposits Payment arrangements, refunds, and late fee adjustments Service requests and restoration activities Update account information using customer input, internal tools (e.g., Collection Agent Assist Tool and Cloud for Customer C4C), and interdepartmental communications. Assist with low-income assistance programs and process income verification via designated tools. Attend Customer Resource Fairs and refer eligible customers to available resources and state low-income programs. Ensure compliance with MPSC Billing Practice Rules, Fair Debt Collection Practices Act, and other statutory regulations. Communicate professionally and courteously with customers, applying conflict resolution skills to resolve account issues. Identify and refer accounts involving : Name switching, occupancy verification, high-risk flags ID fraud, theft, probate, legal collections Collection agencies, bankruptcy, and special handling Verify customer identity before disclosing account information Serve as a knowledgeable resource for employees and vendors regarding policies and procedures. Perform basic billing transactions and account adjustments. Initiate and respond to inbound / outbound customer communications.
Collections Representative
Detroit, MI (Hybrid; 3 days onsite / 2 days remote)
W2 Contract 12+ Months
Hours : M-F 8am - 5pm
Pay Rate : $21 / HR
Qualifications :
- High School diploma or equivalent
- Minimum of 3 years of customer contact experience
- Proficiency in corporate applications and data tools :
- SAP, Teams, Outlook, Accurint, Experian, Excel, Word
- Available for shift assignments
- Successful completion of required training and assessments
- Strong math aptitude
- Effective negotiation and organizational skills
Key Accountabilities :
Create a job alert for this search
Collection Representative • Detroit, MI, United States
Related jobs
Position : Collection Specialist – Hourly Plus Bonus.Location : Farmington Hills, MI (Onsite).Stillman PC, a multi-state law firm, is offering a.
This role provides the opportunity for.Collect o...Show moreLast updated: 30+ days ago
Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...Show moreLast updated: 30+ days ago
Thursday, November 06, 2025 at 9 : 00 a.Thursday, November 13, 2025 at 5 : 00 p.Reporting to the Manager, Public Service (Collections), the Team Clerk - Collection Services, is part of the team respons...Show moreLast updated: 4 days ago
At Residential Home Health and Hospice (‘Residential’), we’re looking to add to our extraordinary care team.Grounded by our belief that outstanding care is best delivered in a team-based environmen...Show moreLast updated: 1 day ago
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago 
The Collections Support Associate is responsible for meeting monthly business to business collection targets set by the client using written and verbal collections processes while protecting the cl...Show moreLast updated: 2 hours ago
We are open on Friday 12-3, Saturday 10-5 and Sunday 12-4.Museum Studies Opportunity : Help Shape Michigan’s Military History.
Are you a museum studies student or emerging museum professional looking...Show moreLast updated: 8 days ago
GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection...Show moreLast updated: 30+ days ago Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago 
Payment Solutions Representative.We are currently seeking a Payment Solutions Representative to join us.The person in this position will report to the Payment Solutions Manager.Conducts interviews ...Show moreLast updated: 30+ days ago
THIS IS A MOSTLY REMOTE POSITION (onsite training expected the first week, with occasional quarterly on site meetings).Compensation range : $22-24 per hour.
We are currently seeking an experienced.Th...Show moreLast updated: 4 days ago Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...Show moreLast updated: 30+ days ago 
General Purpose & Essential Duties : .The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile ...Show moreLast updated: 8 days ago
Our "we-care" culture is more than just a motto; it's a promise.From day one, we prioritize your growth, well-being, and success.
You can count on us to support your career journey and help you achi...Show moreLast updated: 30+ days ago
It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Eligible candidates for this role should reside within a commutable distance of Saginaw, Mi...Show moreLast updated: 14 hours ago
GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection...Show moreLast updated: 8 days ago
- Promoted
Collections-Account Resolution Team Member-MI
Stillman Law OfficeFarmington, MI, USFull-time
- Promoted
Customs and Border Protection Officer - Entry Level
U.S. Customs and Border ProtectionGrosse Ile, MI, United StatesFull-time
- Promoted
Team Clerk - Collection Services
City of WindsorWindsor, ON, CanadaPart-time
- Promoted
Home Health Consultant
Residential Home Health and HospiceMonroe, MI, USFull-time
- Promoted
Finance Private Tutoring Jobs Comber
SuperprofComber, CanadaFull-time +1
- Promoted
Arithmetic Private Tutoring Jobs Amherstburg
SuperprofAmherstburg, CanadaFull-time +1
- Promoted
- New!
Collections Support Associate
AccentureDetroit, MI, United StatesFull-time
- Promoted
Collections
MICHIGAN MILITARY TECHNICAL HISTORICAL SOCIETYEastpointe, MI, United StatesPermanent
Collection Specialist
GFL Environmental, IncUSA, Michigan, SouthfieldFull-time
- Promoted
Finance Private Tutoring Jobs Amherstburg
SuperprofAmherstburg, CanadaFull-time +1
- Promoted
Statistics Private Tutoring Jobs Amherstburg
SuperprofAmherstburg, CanadaFull-time +1
- Promoted
Payment Solutions Representative (Collections)
Michigan FirstSouthfield, MI, USFull-time
- Promoted
Collections Specialist
The Intersect GroupLivonia, MI, United StatesFull-time
- Promoted
Customs and Border Protection Officer - Experienced
U.S. Customs and Border ProtectionGrosse Ile, MI, United StatesFull-time
- Promoted
Collections Specialist 2
Guardian Alarm Company of MichiganSouthfield, MI, United StatesFull-time
- Promoted
Tax Senior Manager- Real Estate Tax Credits
Plante MoranDetroit, MI, United StatesFull-time
- Promoted
- New!
Saginaw Michigan Field Property Claim Specialist
The Auto Club GroupWhite Lake, MI, United StatesFull-time
- Promoted
Collection Specialist
GFL EnvironmentalSouthfield, MI, United StatesFull-time