Field Service Manager

Job Description

Job Description

Skyline Products is a leading manufacturer of innovative electronic signage solutions for the transportation and fuel retailing industries. With over 50 years of proven success and a commitment to engineering excellence, we’re looking for driven, collaborative professionals to help us shape the future of intelligent signage. Be part of a team that values quality, innovation, and long-term customer partnerships, all within a company that’s built to last.

Skyline Products is currently recruiting for a Field Service Manager who be responsible for leading our customer service team and overseeing field operations.  The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You will play a critical role in the post-install stage of a products lifecycle.

Job Responsibilities :

• Customer Service Team Management : Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction.
• Field Operations Team Management : Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance.

Coordinate with field technicians and internal / external obligations to schedule and prioritize tasks and assign / schedule field technicians to optimize service coverage and response times.

Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations.

Drive and monitor customer issues, feedback and satisfaction levels taking proactive measures to address any issues or concerns in a timely manor.

Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements.

Qualifications and Skills :

Compensation : $80k - $95k

Benefits :

Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.

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