Co-Manager - WHSmith

Co-Manager - WHSmith - $45,000-$46,000 / year Job Description Join our  Field Team  and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The  Co-Manager  supports the General Manager (GM) in overseeing the daily operations of one or more retail locations, with a strong focus on sales performance, key performance indicators (KPIs), team leadership, and operational excellence.

This role ensures a high-energy, customer-focused sales environment, while maintaining store standards, financial controls, and inventory accuracy. .

Location :

• Chicago O'Hare International Airport, 10000 W Balmoral Ave, Chicago, IL 60666 Schedule :   Varies, weekend availability required  Benefits Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Disability Insurance Paid Time Off Paid Parental Leave 401(k) with company match Employee Discount Job Responsibilities Drive a strong sales culture by leading, coaching, and motivating the sales team to achieve and exceed KPI targets  Oversee daily store operations, including opening and closing procedures, ensuring a smooth and efficient workflow  Maintain accurate financial controls, store organization, and cleanliness, serving as a role model for operational excellence  Provide performance input and coaching for Customer Service Associates (CSAs), Stock Associates, and Leads, ensuring reviews and feedback are conducted on time  Collaborate with AGM Operations to assess merchandise performance, including sell-through rates, fit, and popularity trends, to inform inventory decisions  Leverage store software systems, such as WebIM and Storeforce, to manage inventory, sales tracking, and reporting  Ensure store compliance with policies, including safety, loss prevention, and company procedures  Proactively identify and resolve operational challenges, including staffing needs, inventory issues, and customer concerns  Support visual merchandising efforts, ensuring products are presented according to company standards  Perform additional responsibilities as assigned by the General Manager  Job Requirements 3+ years of experience in a leadership or management role within a fast-paced retail environment or relevant retail training  Proven ability to drive sales and performance metrics while maintaining a customer-first mindset  Strong leadership skills with the ability to motivate and develop a team  Excellent organizational, time management, and problem-solving skills  Ability to multi-task and work efficiently in a high-volume retail setting.  Proficiency in POS systems, inventory management software, and Microsoft Office (Word, Excel, PowerPoint, Publisher)  Flexibility to work varied hours / days, including evenings, weekends, and holidays, as needed  TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location  Security clearance may be required, based on job duties  Additional Requirements  Limited sitting Frequent standing, walking, climbing, crouching, bending, pushing, or pulling Occasional travel or overnight Normal or corrected vision and hearing Can distinguish varying or specific colors, patterns, or materials to assist customers   Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures Typically, indoors Typically, in a consistent temperature Use of fine motor hand functions Lift 0-60 lbs with or without reasonable accommodation About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.
• WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
• EEO / ADA / DFWP WHSmith North America is committed to employing a diverse workforce.
• Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin / ancestry, age, gender identity, gender expression, military / veteran status, marital status, disability status or any other basis prohibited by law.
• Reasonable accommodation will be provided for qualified individuals with disabilities.
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