Technology Operations Engineer

About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at tryprofound.com.

The Role

We're hiring a Technology Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You'll work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth. This role is perfect for someone who sees IT operations as a strategic enabler of engineering velocity, not just a support function.

You'll be based in our Union Square office, collaborating closely with your colleagues in person and remotely in San Francisco, London, and Buenos Aires.

What You'll Do

Day-to-Day Operations & Incident Response

• Triage and resolve technical issues with a focus on automation and continuous improvement
• Manage and troubleshoot macOS devices and development environments at scale
• Trace root causes across complex, multi-system failures (Google Workspace → MDM → AWS)
• Build runbooks, troubleshooting guides, and documentation that elevate team capabilities

Strategic Systems Thinking

Cross-Functional Partnership

You May Be a Good Fit If You Have

Required Experience :

Technical Skills :

What Makes This Role Unique

You're not just fixing problems-you're building the operational foundation for a company that's defining a new category. Every system you implement, every process you automate, directly accelerates our ability to ship products that help companies navigate the AI revolution.

As our first dedicated Technology Operations hire, you'll have significant autonomy to shape how we scale our technical operations. You'll work alongside engineers who are building billion-scale event processing systems, and your work will directly impact their velocity and effectiveness.

Comp

This is an on-site role in our Union Square office-designed for technology operations engineers who thrive on building systems that scale with hypergrowth.