Field Service Engineer

Job Description

Job Description

Position Overview

The Service Engineer will provide technical support, troubleshooting, and resolution for residential customers utilizing home charging and home energy distribution / storage systems. This role involves a mix of onsite visits, laboratory testing, and office-based work. Strong collaboration with cross-functional teams is essential, with the goal of becoming an independent technical resource for the organization.

Key Responsibilities

• Technical Diagnosis & Troubleshooting
• Perform onsite troubleshooting, diagnosis, and analysis of customer cases related to installation, commissioning, and system functionality.
• Provide clear resolution guidance to technical advisors, installers, and customers during site visits.
• Communicate technical issues, repair processes, and system functionality in a clear and customer-focused manner.
• Utilize required tools to perform accurate diagnosis and troubleshooting.
• Ensure customer satisfaction throughout the resolution process.
• Communication, Training & Feedback
• Coordinate on-site support with customer care and operations teams.
• Collaborate closely with technical advisors, warranty, and customer care to manage product returns.
• Prepare detailed reports and documentation to meet compliance and deliverable requirements.
• Train and mentor other field service engineers as needed.
• Contribute to the development of technical training materials.
• Provide insights and feedback to improve products, processes, and customer experience.

Work Environment

Typical Work Breakdown

Qualifications

Having experience in commercial EVs, energy storage systems and / or solar panel systems would work for this role. Initial training would take place in MI for a period of 6-8 weeks.

50% travel all over the U.S. Prefer candidate close to an airport to be able to get on a flight rather quickly. Excellent communication skills are very important as this person will be interacting with athletes, celebrities and social influencers.