Loan Agency Servicing Manager

Description

Location : This position can be located at a Seacoast office within the state of Florida.

Position Summary

The Loan Agency Servicing Manager is responsible for the booking and funding of complex participated and syndicated deals, Middle Market, CRE, C&I, Construction, SBA, Syndications and Specialty loans. This manager leads, trains, and develops the team of employees responsible for loan onboarding and funding tasks and activities including coaching, training, counseling and motivating as well as establishes monitoring goals. He / she will provide subject matter expertise, leadership and support for the department, strategic initiatives, and projects. Consistently gains the confidence and trust of the Lines of Business, clients and peers through honesty, integrity, and authenticity.

This position will be responsible for the specialized loan operations team focused on the Bank's most complex and high-profile commercial real estate (CRE) and Commercial and Industrial (C&I) loans, including bank led and purchased participations, syndications, and shared national credits (SNCs). This position will oversee all booking, servicing and maintenance functions performed by the specialized loan operations team while also serving as the primary contact for relationship managers / senior management on all specialized loan operations related customer service issues. This role is pivotal for ensuring the integrity, efficiency, and compliance of our specialized lending operations.

Essential Duties and Responsibilities

• Responsible for the management of Loan Syndication / Specialty booking and funding team to include booking new / renewed / modified loans and servicing complex Commercial loans. Booking includes, quality assurance of documentation, loan account maintenance, advanced processing from agent banks, disbursements, and rate change communications to participant banks, etc. This will be performed for the products defined as Specialty Commercial which includes Middle Market, Commercial Real Estate, complex Syndicated and Participated deals, Letters of Credit, SWAP deals, Franchise lending, Leases, etc.
• Manage and perform booking of Specialty Commercial loans to ensure all servicing related functions completed within specified SLAs, manage suspense posting, pay off process, and the accuracy of loan account maintenance, payment, payoff and advance processing from Agents, disbursements / rate changes to participant banks and detailed servicing of SWAP transactions.
• Prepare, review, and submit timely and accurately the monthly SBA 1502 reports and make necessary updates to system and / or reports to reduce errors / exceptions.
• Coordinate SBA loan sale information and direct input to loan core system to reflect sale balances, premium, and / or discount amounts.
• Responsible for boarding SBA loans, loan maintenance on SBA system, ACH payments, reconciles non-posted items, and SBA participation loans and other SBA transactions.
• Provide assistance, guidance and decisions to the Business Lines as needed when addressing new deals and or solutions that establish efficiencies.
• Identify issues and provide workable solutions in addition to answering questions regarding loan status, loan payment processing, loan system balancing and other related loan issues.
• Partake in the processing of loan payments, participation remittances and any line of credit advances.
• Prepare and monitor management reports which communicate the effectiveness of the department in terms of volume, capacity, SLAs met, and FTE individual performance.
• Provide excellent service to internal and external members and deliver responses in a timely manner with attention to detail and accuracy.
• Effectively coach employees by providing feedback on an ongoing basis to reinforce positive behavior and / or counsel employees to correct actions that do not support the bank's vision, mission or violates policies or procedures.
• Manage vendor relationships which provide essential function to the Commercial Loan Operations Department including technical research of system functionality, testing, and review of system updates for new or modifications and impact to operations.
• Write and perform ongoing analysis to ensure policies, methods and procedures are accurate, up-to-date and in compliance with internal and external regulatory requirements.
• Review and monitor reports provided to ensure department compliance and quality control standards. Coordinate and report on routine review of procedures by sampling staff completed work to assure compliance.
• Develop and maintain a broad knowledge of the Syndications and Specialty Bank product and service offerings, including other loan products, forms, web applications and system processes. Understand industry trends and potential impact on future planning.
• Participate in internal and external quality control and audit assessments, providing prompt and accurate responses to inquiries made, as well as take immediate action to correct or resolve issues as they are known.
• Assist the Director of Loan Operations & Administration with the creating and maintaining the manual of procedures (MOP's), in conjunction with ERM and Compliance, for assigned personnel ensuring complete and accurate step by step documentation of actions required to process all responsibilities. Develop and coordinate all aspects of on-the-job training for the team. Identify and recommend internal and external training to maintain and enhance knowledge and depth of personnel within the department.
• Embrace modern technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.

The Manager is responsible for overseeing staff assigned to this area to administer and service syndicated and participated loan activities, such as overseeing advances, payment, variable rate pricing, fee, and overall maintenance of the loans where Seacoast is the lead / agent or Seacoast is a participating bank. Oversight and responsibilities to include :

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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