Workforce Analyst

A company is looking for a Workforce Analyst to provide forecasting and staffing optimization analysis support. Key Responsibilities Prepare accurate variable staffing forecasts and improve customer experience across multiple business units Validate forecasting influences using advanced statistical methodologies and provide recommendations for staffing efficiency Interface with management to adapt forecasts and support organizational growth during high demand periods Required Qualifications 3+ years of experience in forecasting and operational planning in a call center environment 2+ years of experience in advanced trend analysis and data interpretation for business decisions Experience with workforce management forecasting for contractor-based workforces Proficiency in data modeling and relational database structures Strong skills in Excel and Google Sheets