General Manager

At Blank Street, we believe that rituals matter, and that great rituals make your life better.With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What's Brewing…

Cafe Managers are integral to the success of Blank Street by taking full ownership of their four walls. Cafe Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. Cafe Managers may also support light project work directed at growing the overall business and their individual skills.

Our Values

Magic is in the Details :

We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.

Move as One :

We value people who strive to be the best team player, not individual stars.

“My Home is your Home” Hospitality :

We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What you'll own : People

Deeply care for and coach your team

Create a motivating and engaging culture in your team

Consistently celebrate, train, coach and mentor your team

Step in to cover scheduling gaps or time off in the store schedule

Create and publish staff schedules according to state and local labor laws

Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time

Recruit super star talent in collaboration with the People Team

Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed

Ensure coffee accreditations are handled on time for new employees in line with company standards

Work to maintain the very best team engagement scores

Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street

Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team

Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System

Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products

Physical Space

Ensure true operational and brand excellence

Ensure the safety, cleanliness and presentation of your location in line with company policies

Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently

Maintain operational excellence achieving company standard scores and above via our auditing platform

Performance - Be the best at what you do

Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty

Motivate your team to provide exceptional service

Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary

Be a champion of your store’s financial performance and peak business throughput

Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision

Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Look for ways to continuously develop your leadership, training and coaching skills

Stay current on company tools, processes and communication

Collaborate with other Managers across Blank Street to share best practices and build community

Attend all trainings and department meetings designed to support your development or performance

What you'll bring

4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands

Experience hiring, developing and managing hospitality teams

Experience managing inventory and supply chain ordering

Love for coffee and customer service

Experience working in a unionized environment is a plus

Strong knowledge of specialty coffee, espresso and equipment is a must

Strong decision making and multi-taking skills

Strong interpersonal communication skills

Availability Requirements :

Full Time : 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Quarterly bonus program

Medical, Dental, and Vision coverage

Paid Time off + Company holidays

A whole lot of Blank Street swag & coffee

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